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Find all the information and answers you need. If you still need help you can contact us
Our offers
How do you select your products?
At FF24, product selection is key. Our expert team of product buyers source and curate products from around the world, always aiming for quality and value.
What does it mean when a product is sold out?
If a product is sold out on our site it means that we are out of our inventory and you unfortunately missed it.
What happens when a product's sale ends?
Upon the end of a sale, we initiate a single bulk order with the designer for shipping to our warehouse. After the shipment arrives, we break down the bulk cartons, repackage, and send out individual orders.
I missed a sale, what can I do?
If you missed a sale, we will not know if it will be available again. Often we come across a product so cool that everyone just has to have it. If you want to know when the item becomes available again, we have a favorites feature that will alert you via email. Just click the heart icon "Favorite this and add me to the waitlist" on the product's page. After clicking the icon, the message will be 'Favorited. You will be notified'
About orders
Accepted payment methods
We accept all major credit cards, VISA, Mastercard, American Express, Discover, JCB, Diners Club. You can also pay using Apple Pay and PayPal.
We have an option to split your payment as well. All available payments method to you will show during checkout.
When will my order ship?
All orders received before 5pm PST are processed on the same day and shipped out on the next business day.
However, during high volumes or sales we may encounter delays and your order will be processed no later than 1-3 business days and shipped out on the next working day.
Please contact us with your order number if you do not receive any shipping confirmation after 4 business days.
Please also note that during holidays processing and delivery times may increase and unfortunately this is not in our control
How can I change or cancel my order?
If you want to change or cancel your order please contact us immediately after placing your order. If we did not process or ship out your order yet, we will be able to make your changes or cancel it for you. There are no charges for changes or cancellations – just get in touch with us in a timely manner.
Please note that any orders that have already been packed or shipped cannot be cancelled.
My order was cancelled and my payment refunded. What happened?
In rare cases items may sell out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you and you will be refunded in full at no extra cost.
Shipping & Returns
How long does it take for my item to arrive?
Shipping to United States, Canada, Australia, New Zealand and Europe usually takes 5-15 business days.
However, there are circumstances that are out of our control (natural disasters, holidays, weather, etc.) and may cause delays in your shipping. While most shipments arrive on time, there may be slight delays that our carriers experience. For this reason, we do not guarantee exact delivery times as delivery issue are the responsibility of the shipping company. We are not responsible for delays caused by the customs department in your country.
How do I track my order?
Once the order has been shipped and you purchased our “Tracked Shipping”, you will receive an email confirmation including your tracking number. Please click on “View your order” in your email to see your order status and tracking number.
Please allow 2-5 business days for the tracking information to become available if you don’t see anything.
How do I return my case if I am not happy?
Our return policy is 30 days - no questions asked. This means you have 30 days after receiving the product to try it out to see if you like it. If you want to return, please contact us to start the process. We will provide you with the return address, you return your product and once we receive it we will inspect and refund you.
Please note, that we do NOT accept:Broken or damaged cases and missing pieces. All return shipping fees and other miscellaneous fees are the responsibility of the customer. We ask that you ensure your Name and Order number is visible on or in the package.
If your question was not answered please reach out to us